We strive to delight each one of our valued customers with exceptional service. We have a fair return policy that allows for returns and exchanges in compliance to our terms and conditions.

Important Info:

Email support: support@britishroyallondon.com

Call: +91 98111 53448

Order Cancellations (When can I cancel my order?)

After receiving your order, our customer care team will contact you to confirm the order via email & phone. If you do not respond to our order confirmation attempts, your order will be auto cancelled within 48 hours of order placement.

If you wish to cancel your order, please email us at support@britishroyallondon.com: or call us at +91 98111 53448 BEFORE your order has been dispatched from our warehouse. Once we dispatch the order, we won’t be able to accept any cancellation requests. You can MODIFY your order once at the time of confirmation call.

Disputes

To raise a dispute, please send an email to support@britishroyallondon.com. Your email must contain name of product, order ID along with the details of your nature of concern. This must be done within 3 days of receiving the product. If the dispute is filed after 3 days of delivery, the same will only be  entertained at the sole discretion of British Royal London.